All ibis hotels pride themselves on the high quality of their service any problems for which ibis is responsible are solved by the hotel team within 15 minutes should they be unsuccessful guests do not have to pay for their stay ibis is the first hotel chain in europe with an official quality certificate iso 9001 the certificate covers the 24 hour reception breakfast from 0400 until 1200 and the 24 hour bar and snack service only 800 metres from hamburg fuhlsbttel airport this 2 s