This is a brand new item that is a customer return packaging may not be perfect and has been opened to check the contentsthis deluxe mop from bissell is steaming hot off the press and is designed to streak through abodes and lick hard floors into shape the easy to use cleaning machine requires no other substance or materials to provide homes with shine relying solely on the force and heat of the vapour it also harnesses its own water purification system that filters tap water from harsh min